Answers to Common Questions

Regular private dinners and catering require a signed agreement and the quoted deposit to secure a date; the balance is due on or before the event unless your written agreement says otherwise. Deposit amounts are specified in the quote. Discounted concierge/travel service instead requires full payment of the agreed service fee immediately upon signing. Regular Personal Chef rates apply if that full payment is not made immediately.

Payments

Regular weekly and custom Prime Plates orders are prepaid at checkout, including the delivery charge calculated by proximity. Prime Plates Weekly is a separate prepaid 10-meal package for $120, with no automatic renewal. Choose an eligible Monday fulfillment date; the weekly 10-meal package offers free pickup or flat $25 delivery within the approved area. Prior Prime 85 package credits remain accessible to eligible existing members.

Payments

Regular event deposits can be paid through Stripe. Final event balances are paid by cash, Apple Pay or Zelle; business payments such as a corporate card or company check are accepted in lieu of those methods. Available methods are confirmed in your written quote. Prime Plates meal orders use online checkout.

Payments

Holiday à la carte orders and orders of $500 or less are paid in full through the available online checkout methods. Holiday catering and family-dinner orders over $500 allow card payment when the service date is at least 30 days away. Within 30 days, Apple Pay or Zelle applies. Zelle payments require verification before confirmation.

Payments

Unused prepaid grocery funds are the only cash-refund exception. Once service is completed, we reconcile actual grocery purchases and return the unused amount in cash. Service payments and cancellations follow the credit/gift-card policy in our Terms, except where required by law.

Payments

Standard ingredients are included in the published private-dinner and brunch packages. Personal Chef placements and hourly service exclude groceries: a grocery estimate is prepaid and reconciled against purchases. Your concierge/travel agreement states the grocery estimate and other prepaid expenses separately.

Payments

There is no separate custom-menu development fee. Premium ingredients, additional courses, staffing, rentals and extended service may change the quote. For Personal Chef and concierge service above ten guests, staffing is assessed case by case and agreed before signing. Catering staffing follows the quoted service format.

Payments

Chef Charles provides private chef, catering, and meal prep services throughout the greater Las Vegas Valley, including Summerlin, Henderson, North Las Vegas, Spring Valley, Southwest Las Vegas, and the Las Vegas Strip corridor. For locations beyond the valley, a travel fee may apply. Contact us with your specific address to confirm availability.

Service Areas

Yes. Chef Charles regularly serves vacation rentals, Airbnbs, and luxury resorts across the Las Vegas area. Simply provide the property address when booking so we can confirm travel logistics and any applicable fees.

Service Areas

Private-dining and travel requests are preferred at least 72 hours ahead. Standard catering is preferred at least 7 days ahead, and large or custom events at least 14 days ahead. Rush requests depend on availability and may include a rush fee. Inquiries and applications are reviewed within one business day. Prime Plates follows a set freshness schedule: orders placed Monday–Thursday are fulfilled the following Monday, and orders placed Friday–Sunday are fulfilled the following Friday.

Booking Policies

Yes. A deposit is required to reserve your date for private dinners and catering events. The deposit amount varies by event size and is applied toward your final balance. Your date is not held until the deposit is received.

Booking Policies

Unused prepaid grocery funds are reconciled and returned in cash only once service is completed. Other payments are non-refundable to the original form of payment. Approved cancellations, reschedules, reductions, or adjustments are issued exclusively as future-use Chef Charles Bell credit or gift card, except where required by law. Nonrecoverable committed expenses (specialty ingredients, rentals, third-party staffing, etc.) may be deducted from any available credit. Last-minute bookings within 48 hours are subject to a rush order fee. Please see our Terms of Service for full details.

Booking Policies

Prime Plates is a build-your-own weekly meal prep service. You choose from three rotating tiers — Prime Lite, Prime Pro, and Prime Luxe — and select individual meals each week. Prime Lite starts at $18.50 per meal for 1–4 meals, with automatic volume pricing at 5+ and 10+ total eligible meals. Orders are placed online and fulfilled via pickup or Las Vegas delivery.

Meal Prep Logistics

You can choose pickup or Las Vegas delivery at checkout. Delivery is determined by proximity to our delivery origin: $25 within 20 miles and $30 over 20 up to 30 miles. Regular weekly and custom meal orders of 15+ meals qualify for free delivery within 20 miles. Beyond 30 miles, choose pickup. Prime Plates Weekly offers flat $25 delivery within the approved 30-mile service area, or free pickup. Other meal-prep products retain their existing delivery tiers. Pickup details are confirmed after your order is placed.

Meal Prep Logistics

Prime Plates uses a freshness schedule rather than a generic 3-day lead time. Orders placed Monday–Thursday are fulfilled the following Monday; orders placed Friday–Sunday are fulfilled the following Friday. Only eligible Monday and Friday fulfillment dates are selectable at checkout.

Meal Prep Logistics

Prime Plates can review dietary preferences such as gluten-free, dairy-free, low-carb, and high-protein during menu selection. Item-level ingredient and allergen verification is still required before any customer-specific allergen claim; an allergen-free environment is not guaranteed. Fully customized meals are available through the Personal Chef service or personalized prepaid plans after intake.

Meal Prep Logistics

Meals are prepared fresh and packaged for refrigeration. They typically stay fresh for 4–5 days when kept refrigerated. We recommend enjoying seafood meals within 2–3 days for best quality.

Meal Prep Logistics

Yes, private dining experiences and meal prep packages make excellent gifts. Contact us to arrange a custom gift experience or meal prep gift package for friends, family, or clients.

Booking Policies

Chef Charles is based in Las Vegas and primarily serves the valley. For special requests or destination events, please contact us directly to discuss availability and travel arrangements.

Service Areas