Privacy Policy

What this policy covers

This Privacy Policy explains how Chef Charles Bell, LLC (“Chef Charles,” “we,” “us,” or “our”) collects, uses, and protects information when you visit chefcharlesbell.com, submit an inquiry, join a waitlist, claim an offer, place an order, or use our client services.

Information we collect

We collect information you provide, such as your name, email address, phone number, event details, delivery or service location, guest count, preferences, and messages. If you voluntarily provide dietary restrictions or allergy information, we use it only to review service fit and plan food-related services. We also collect purchase and transaction information when you place an order.

Our website may collect limited technical and usage information through cookies, analytics, security tools, and similar technologies, including device/browser information, pages viewed, referral source, and interaction data.

How we use information

We use information to respond to inquiries, evaluate and fulfill services or orders, send requested confirmations and support communications, prevent fraud, improve the website, and meet legal and accounting obligations. With your consent where required, we may send Prime Plates offers, menu drops, and chef updates. You can opt out of marketing emails at any time using the unsubscribe link or by contacting us.

How information is shared

We share information only with service providers needed to operate the business, such as website hosting and form tools, payment processors, email and messaging providers, analytics and advertising measurement providers, scheduling tools, and delivery or fulfillment partners when applicable. These providers may process information only to provide their services. We do not sell personal information.

Payments and external services

Payments are processed by third-party payment processors. We do not store full payment-card numbers on this website. External links, including social-media and Google links, are governed by the privacy policies of those providers.

Retention and security

We retain information only as long as reasonably necessary for the purposes described here, including service, tax, accounting, legal, and dispute-resolution needs. We use reasonable administrative, technical, and organizational safeguards, but no online system can guarantee absolute security.

Your choices and rights

You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and legitimate business or legal retention requirements. You may also opt out of marketing communications at any time.

Contact us

For privacy questions or requests, email info@iamchefcharlesbell.com or call (504) 256-4587.